Customer Support

Email: service@javenora.com
Phone: +8618573800310

Include your name, order number, checkout email, product name, and a clear explanation. For damage or malfunction, attach photos or a short video showing the appliance, packaging, rating label, plug, and affected area without exposing sensitive payment details.

Response and Troubleshooting

We aim to respond as soon as reasonably possible. We may ask you to confirm voltage, outlet type, setup steps, indicator behavior, cleaning history, or error messages. Do not disassemble or attempt unauthorized electrical repair while a claim is being reviewed.

Order Changes

Contact us immediately for an address correction, change, or cancellation. Changes are not guaranteed after processing begins. Once shipped, an order cannot be canceled and may need to follow the return process after delivery.

Safety Issues

If an appliance sparks, smokes, overheats, leaks near electrical parts, produces a burning smell, or has a damaged cord or plug, switch it off, unplug it safely, stop using it, and contact support. In an emergency, follow local emergency guidance.

Returns

Contact us before returning any product. Do not send returns to the company address below unless our written instructions specifically tell you to do so.