Shipping Policy
Processing times, delivery estimates, tracking, addresses, and appliance delivery issues.
Last updated: September 23, 2026
Processing
Orders are normally processed within 2–4 business days after successful payment. Peak periods may require up to 5 business days. Business days exclude weekends and applicable public holidays.
U.S. Transit Estimate
Estimated transit after dispatch is generally 10–15 business days. This is not a guaranteed arrival date. Remote destinations, oversized products, weather, customs, and carrier disruption may take longer.
Charges and Duties
Shipping options and charges appear at checkout. Unless stated otherwise, customers are responsible for applicable import duties, taxes, brokerage, or local fees.
Tracking and Split Shipments
Tracking is sent when available and may take several business days to update. Multiple items can arrive in separate packages.
Address Responsibility
Provide a complete deliverable address. Corrections are not guaranteed after processing, and extra costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delivery Issues
For damage, missing parts, or an incorrect item, contact service@javenora.com within 7 calendar days. Include the order number and photos of the outer box, shipping label, internal packaging, product, rating label, and affected area. Retain all packaging.
Appliance Inspection
Before connecting power, inspect the appliance, cord, plug, housing, accessories, and protective packaging. Do not energize equipment that appears crushed, wet, cracked, or electrically damaged.
Missed Dates
We are not responsible for indirect loss caused by late delivery, including missed events, substitute purchases, or service appointments.