Frequently Asked Questions
Quick answers about ordering, electrical compatibility, appliance care, delivery, and returns.
Last updated: September 23, 2026
Orders, Products & Support
What does Javenora sell?
Household appliances for everyday preparation, home care, cleaning, beverage, and comfort routines.
How long is order processing?
Normally 2–4 business days and up to 5 business days during peak periods.
How long does U.S. delivery take?
Estimated transit after dispatch is generally 10–15 business days.
Will I receive tracking?
Tracking is sent to the checkout email when available and may take several business days to update.
Can I change or cancel an order?
Contact us immediately. Changes are not guaranteed after processing starts, and shipped orders cannot be canceled.
How do I check electrical compatibility?
Review the product rating label and page for voltage, frequency, wattage, plug type, and intended market before ordering or use.
Can I use a voltage converter?
Only if the appliance instructions expressly allow it and the converter is correctly rated. A plug adapter alone does not change voltage.
Can I use an extension cord?
Avoid extension cords unless the appliance manual permits one with an appropriate electrical rating and grounding.
How should I clean an appliance?
Switch off, unplug, cool fully, and follow the manual. Never immerse electrical parts unless specifically identified as washable.
What if the appliance smells during first use?
A brief manufacturing odor may occur with some products, but smoke, burning odor, sparks, or persistent overheating requires immediate shutdown.
Can children use the appliances?
Adult operation and supervision are required. Keep children and pets away from cords, hot surfaces, blades, steam, liquids, and moving parts.
Can I use the appliance outdoors?
Only if the product instructions expressly state that it is suitable for outdoor use and conditions are dry and safe.
What if my appliance arrives damaged?
Contact us within 7 calendar days with the order number and clear photos of the packaging, label, and damage.
What is the return window?
Eligible products may be requested for return within 30 calendar days after delivery.
Must returned appliances be unused?
Change-of-mind returns must generally be unused, clean, complete, and in resalable condition with all accessories and packaging.
Is there a restocking fee?
No restocking fee is charged for approved eligible returns.
Who pays return shipping?
Customers generally pay for preference or compatibility returns; verified defects or our error receive the applicable remedy.
When are refunds issued?
Approved refunds are initiated within 5–10 business days after inspection; banks may take longer to post them.
Can I repair the appliance myself?
Do not open, modify, or repair an appliance unless the manual expressly authorizes the task. Unauthorized repair may create danger and affect return eligibility.
How do I contact support?
Email service@javenora.com or call +8618573800310 and include your order number.